Frequently Asked Questions

What payment methods do you accept?

During the checkout process on our website you can select the following secure payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom!

Do you ship internationally?

No, we only ship our products to the United Kingdom.

How long will it take to receive my order?

  • Order Processing Time: 1-2 Business Days (Monday to Friday)
  • Order Shipping Time: 7-8 Business Days (Monday to Friday)
  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London)

What is your return policy?

Our return policy is valid for 30 days. You have 30 days to return your product(s) after receiving them. Unfortunately, we cannot accept returns after this period.

When will I get paid after returning my product?

Once we receive and approve your return, you will receive a refund within 14 days via your original payment method.

How can I track my order?

We will email you a tracking code. You can track your order using our Track Your Order page.

What should I do if I receive a damaged shipment?

We apologize for any inconvenience. Please provide clear photos of the issue. We will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What if I want to return an item due to a change of mind?

If you wish to return an item due to a change of mind or an ordering mistake, you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing your purchase.

What is the process for exchanging a product?

We do not accept exchanges. However, you can return items within 30 days and place a new order.

Can I cancel my order?

We cannot cancel orders once they have been placed. Please review your product selection carefully before making a purchase.

Contact:

Boutique Name: Clovere
Address: 28 Ferry St, Yau Ma Tei, Kowloon, 999077, Hong Kong

E-mail: support@clovere.co.uk
FAQ: Frequently Asked Questions
Tel: +31645121192

Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM
(GMT) Greenwich Mean Time (London)

We aim reply to your e-mail within 1 day